State Farm® Insurance Agent Derrick Hodges

"My policy with State farm was reasonable and affordable thanks to the staff for being kind and respectful. Derrick Hodges and staff I give you a 10 😁"

"I've been to about 100 different SF offices as a support tech, and I gotta say, Derrick Hodges' office with Antonio, Kanita, and Bayla, is one of The nicest offices I've been to. They were very welcoming, extremely hospitable and the morale was really high. It was a very fun experience!"

"The staff is helpful and friendly, but those rates is another story"

"Very helpful with any questions or concerns that I had."

"Hello- I want to give a shoutout to Dayla Rhodes for giving such great customer service! I called and had a question about my wind shield and she was able to assist me with a few places to get an estimate. She took the time to answer my questions which is very rare- she didn’t make me feel like I was bothering her- I am a Recruiter and I’m always paying attention to how others treat me in the customer service field 😊. Thank you so much Dayla for your excellent customer service today!!!"

"AMAZING STAFF!!! THEY ARE VERY COURTEOUS AND KNOWLEDGEABLE!!"

"State Farm is a really great company, customer service is awesome, Greet you as soon as you come in I love it. You want a good policy they are your best friend !"

"Wonderful Staff that goes above and beyond to satisfy their customers and their needs."

"Very Unprofessional!!!!!"

"This place is ridiculous run away! I have had problems with them from the jump and still is the agents do what’s best for their pockets and don’t inform you of potential cost and leave you looking stupid when the bill is super high and you were not told or acknowledged about it !!!!! Do not do business here"

"Unfortunately, my experience with the Derrick Hodges Agency was a nightmare, to say the least! All statements given have be documented and given to State Farm HQ. it was shamful the way I was spoken to by Derrick Hodges himself. Using a forceful, dictatorial and aggressive voice tone was threating for a 75 y/o Disabled Senior! I simply wanted to change my limites to my policy. In addition, I was shouted at by Derrik's assistant, Alta (spelling?) He was more aggressive and threating with a loud voice tone, as well. When I decided to cancel my policy due to unreasonable increase in my premiums, a representative stated, "It's cancelled!" That was not true! When I called to check, State Farm HQ stated, "We did not receive a cancellation from the Hodges agency." Bottom line, intentionally or not, that agency caused me a lot of anxiety and a lot of time trying to get the money from my cancellation. They were very successful with causing me a lot of troulbe getting my partial refund. Most importantly, I learned how State Farm operates! You can NOT call HQ and complain about their agencies. If you have a dispute, it has to resovled at the Agency level. In other words, if the agency "screws" you in any way, you have to deal with the Agency, the perpetrator, of the wrong doing! It's like telling the teacher the "bully" hit you and the teacher tells you to deal with the bully yourself. NEVER AGAIN, STATE FARM!"

"Most unethical group of guys ever, there is another insurance company next to them, they saw me going over there, some guy runs out the door bad mouths the other insurance company, then harrasses me for a quote. If that's the way State Farm does business I don't want any part of it!"

"Being an investor in Colorado and purchasing properties in the Memphis area, I need an insurance agency that I can trust to take care of me. When I initially purchased the homeowners policies everyone was very helpful and made that part of my purchases go smoothly. - - I can now report that Derrick and his office staff still continues to provide the support I want and need. Thanks to Derrick, Elta, Antonio and Daija to name just a few. I had a small issue with the bank that purchased the loan on one of my properties and everyone was extremely helpful and quickly resolved the issue with this banks mortgage department. Great work folks. Please be safe and thanks for your support."

"Sad place they do not take care of there Customer as they should the lady at the front is horrible when u call to speak to your Agent she will say they are not there when they are.Never Again for me and my family at this place!!!!!"

"I’m so impressed with the staff at this agency! Derrick is always accessible and just one phone call away from providing help! He’s pleasant and so is his staff!"

"Derrick Hodges State farm is friendly and well organized and every time I come into the office they greet me with warm smiles Caint get better than that!😊"

"I stopped by there today to get car insurance as I have just purchased a newer car. The entire staff is stellar! Elta is so kind, supportive, and KNOWLEDGEABLE! Derrick, you have an outstanding crew! Thank you ALL so much!"

"Nice"

"That waited on me was fantastic"

"Favorite State Farm Team in Memphis!!!!!"

"I bought a car on December 29, 2017 and decided that I didn't want the car . So on January 3 2018 I called and canceled the policy, mind you I only had the policy 4 days, they charged me 144 dollars for canceling the policy. When I opened the policy it was over the phone and the lady that opened the policy in no way informed me of cancellation were.Only three weeks later did I received a check for only half of what I paid. I would not want for anyone to go through what I am dealing with now. So please be cautious about dealing with this company."

"I went into Derrick Hodges State Farm as a person new to the Memphis area. They were so helpful that it really blew me away! I would highly recommend this State Farm agent. I don't really like to leave feed back very much, but these guys are great!"